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Reservation Policy

1. Breakfast and taxes are included in our room rates.

2. All our add-ons include taxes

3. Payment: The payment will be made directly at our Hacienda at the check- in. At the moment of the reservation you will be asked for your credit card information to guarantee your reservation. But it will not be charged. However we do have a cancelation policy, read about it below.

4. Check-in: from 15:00 (you will be asked for your credit card)

5. Check- out: until 12:00 p.m.

6. You can arrive earlier to the hotel and leave your luggage at the front desk and enjoy of our facilities until the room is ready.

7. Late check out: It has an additional cost according to the extra hours needed. We welcome guest to leave your luggage at the front desk without extra charge.

8. Infants (0-4 years) Free. Children (5-11 years) USD 15 sharing bed breakfast and taxes included. . Adult (12 years and over)

9. Additional beds: have an extra cost of $25 includes taxes and breakfast.

10. Pets: We do allow pets in certain rooms of the Hacienda. Please mention it at the moment of your reservation.

11. Parking: Free

12. Internet: Gratis Wi-Fi

13. Credit Cards: Visa, MasterCard, American Express and Diners Club.

14. Wire transfer: We accept wire transferences from all national banks. In case of an international wire transfer the guest must include the bank commissions.

15. Checks: We do not accept checks

16. Smoking: All our rooms are NON-Smoking and are equipped with smoke detectors.

17. Service Hours:

Breakfast 7:30 a 10:00
The restaurant is open for lunch and dinner from 11:00 until 21:30

18. Cancelation policies: If you cancel your reservation:

  • 15 to 11 days prior check-in date No penalty
  • 10 to 6 days prior check-in date 50% of one night, room rate, for each room you reserve.
  • 5 to the day of the check-in 100% of one night, room rate, for each room you reserve.

If you wish to reschedule your reservation there will be no penalty.

19. Holidays: For dates consider as holidays you must do a wire transfer to guarantee your reservation. The partial payment should be at least for the amount of the fist night for each room you reserve. Your reservation will not be guarantee until we receive the wire transfer. The partial payment should be done 48 hours after you reserve it, other wise your reservation will be canceled.

20. Safety box: Hacienda Chorlavi offers safety boxes in all our guest rooms. We are not responsible for the valuables left or forgotten at the Hacienda.

21. Accidents: Hacienda Chorlavi is not responsible for any accident or fall at the property. We suggest minors to be under adult supervision at all times.